Support
Most answers are below. If you are still stuck, email us and include the address on your Yoo account.
Contact us
Email support@yoo.pet. For payment questions, include the email you paid with so we can find your receipt.
Common questions
Signing in
Yoo supports Google, Phantom and email sign-in. If a sign-in link does not arrive, check spam and make sure you use the same method you signed up with.
The overlay is not showing
Make sure the Yoo extension is installed and enabled in Chrome, you are signed in, and you are on Axiom or Terminal. Reloading the terminal tab usually brings it back.
Yoo Pro and receipts
Yoo Pro is a one-time purchase. Your receipt is emailed by Stripe to the address you paid with. If Pro is not showing on your account, sign in with that same email.
Resetting your balance
You can reset back to 25 SOL of virtual money at any time from your dashboard. Your trade history is kept.
Deleting your data
Email us from your account address and we will delete your account and trading data.
More
See the FAQ, our Terms of Service and our Privacy Policy.